Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of our furniture restoration services.

Return Period

Due to the custom nature of our restoration services, returns are handled on a case-by-case basis. If you are not satisfied with the completed restoration work, you must notify us within 14 days of receiving the completed piece.

We will work with you to address any concerns and find a satisfactory resolution. This may include additional refinements, adjustments, or other remedies as appropriate to the situation.

Return Conditions

To be eligible for return consideration, the restored furniture must:

• Be in the same condition as when delivered to you
• Not have been damaged, altered, or modified after delivery
• Be returned in its original packaging or equivalent protective packaging
• Include all original documentation and certificates provided with the piece

We reserve the right to inspect returned items to verify their condition and determine eligibility for return or refund.

Cost of Return Shipping

If a return is approved and the issue is due to our error or a defect in our workmanship, we will cover the cost of return shipping.

If the return is requested for reasons other than our error or defect, the customer is responsible for all return shipping costs, including insurance and handling fees.

All returns must be arranged through us to ensure proper handling and documentation. Do not ship items back without prior authorization.

Return Process

To initiate a return, please contact us at message@trendstoreseller.world or call +1 559 225 5080 within the return period. Provide the following information:

• Your order number or project reference
• Description of the issue or reason for return
• Photographs showing the condition of the item
• Preferred resolution method

We will review your request and respond within 5 business days with instructions for the return process or alternative resolution options.

Non-Returnable Items

The following items or situations are generally not eligible for return:

• Items damaged due to misuse, accident, or neglect after delivery
• Custom modifications or alterations requested by the customer that cannot be reversed
• Items returned more than 14 days after delivery
• Items that have been used in a manner inconsistent with their intended purpose
• Restoration work that has been approved by the customer at various stages of completion

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location, and nothing in this policy is intended to limit your legal rights.

If you are located in a jurisdiction that provides additional consumer protections, those protections shall apply to the extent they are not inconsistent with the terms of this policy.

We are committed to fair and transparent business practices and will work with you to resolve any issues in good faith.

Order Cancellation Policy

You may cancel your restoration order at any time before work begins. Once restoration work has commenced, cancellation may be subject to charges for work already completed and materials used.

To cancel an order, contact us immediately. We will provide a cancellation confirmation and any applicable refund information within 10 business days.

If you cancel after work has begun, you will be responsible for payment of all work completed up to the cancellation date, plus any non-refundable materials or services already procured for your project.

Refund Procedure

If a refund is approved, it will be processed using the same payment method used for the original transaction. Refunds may take 10-15 business days to appear in your account after processing.

Partial refunds may be issued in cases where:

• Only a portion of the restoration work is unsatisfactory
• The customer cancels after work has partially commenced
• Specific components or services need to be adjusted rather than the entire project

We will provide a detailed breakdown of any refund calculation and ensure transparency throughout the refund process.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Trendstoreseller
7899 N Blackstone Ave
Fresno, CA 93720
United States
Phone: +1 559 225 5080
Email: message@trendstoreseller.world